Send an email to support@padelscoretracker.com. Name your device, your iOS version and the screen that shows the problem. A reply comes as soon as possible.
PadelArc supports iPhone, Apple Watch, Android phones, Samsung Galaxy Watch and other Wear OS watches, and Huawei Watch. The iPhone app needs iOS 26.1, and the Apple Watch app needs watchOS 26.0. A watch is optional. The phone alone scores a full match.
| Item | Requirement |
|---|---|
| iPhone | iOS 26.1 or a later version. |
| Apple Watch | watchOS 26.0 or a later version. The Apple Watch app is optional. |
| Android phone | Supported. |
| Samsung Galaxy Watch and other Wear OS watches | Supported. |
| Huawei Watch | Supported. |
| Account | None. A guest starts a match immediately. Sign in with Apple is optional. |
| Internet | Not needed for scoring, history and progress. The shared scoreboard needs an internet connection. |
| Viewer | A web browser. Up to three people watch one live match. |
| Languages | English, Arabic, Spanish, French, German, Italian, Dutch, Swedish, Danish and Portuguese (Portugal). |
People who watch in a web browser cannot change the score.
Find your problem in the list below. Each answer starts with the action that you must do. If your problem is not here, send an email to support@padelscoretracker.com.
Ask the scorekeeper for a new link.
A viewer invitation expires 24 hours after the scorekeeper creates it.
The scorekeeper can also cancel an invitation at any time.
A viewer opens a link or a short code. The Apple Watch can show the link as a QR code.
Score the point on the device that keeps the score.
Only the current scorekeeper changes the score.
A viewer can watch the score, but cannot change it.
To score from another device, pass control to that device. The person on that device must accept it.
Correct the score with Undo, Redo or the point timeline.
The Apple Watch app does more than copy the phone screen.
It starts and scores a match on its own, and it keeps its own results and history.
Keep the score on one device for the full match.
Use Undo. Undo and Redo correct a point.
A point timeline lets you change the winning team of a single point.
PadelArc does not let a correction end the match too early.
The history keeps every match, complete and unfinished.
Turn on the optional setting that ignores a double tap.
The setting ignores an accidental second tap.
Use Undo to remove a point that the app counted twice.
Tap anywhere on the half of the winning team. You do not have to find a small button.
Turn on the option that keeps the screen on.
The screen then stays on while you score.
Give the app the Apple Health permission.
The optional workout needs this permission.
Heart rate and active energy then appear on the Apple Watch during play.
The workout data stays on the Apple Watch. PadelArc never uploads it. Scoring never needs this permission.
Read the privacy policy for the full detail.
Send an email to support@padelscoretracker.com. Name your device and your iOS version in the email. A reply comes as soon as possible.
Yes. Scoring, history and progress work with no internet connection. Only the shared scoreboard and the private backup need one.
No. The phone alone scores a full match. A watch is an option. The Apple Watch app also scores a match on its own.
No. A guest starts a match immediately. Sign in with Apple is optional, and PadelArc uses it only for the private backup.
Yes. PadelArc supports iPhone, Apple Watch, Android phones, Samsung Galaxy Watch and other Wear OS watches, and Huawei Watch.
PadelArc needs iOS 26.1 on the iPhone. The Apple Watch app needs watchOS 26.0.
One phone keeps the score. Up to three other people watch the live score in a web browser.
Export your matches to a file, then open the file in PadelArc on the new iPhone. PadelArc adds the new matches, and it never changes a saved score.
Delete all your data from inside the app. If you use Sign in with Apple, you can also delete the backup or your whole account.
Send an email to support@padelscoretracker.com. Email is the support channel for PadelArc. A reply comes as soon as possible.
